Delivery & Returns

Our returns policy lasts for 7 days if you change your mind and no longer want your purchase. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We cannot pay delivery charges to return unwanted goods unless faulty.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at mary@willowtreedistilling.co.uk.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. Please do not accept a parcel that is seen to be damaged or leaking at the time of delivery and instruct the courier to return the parcel to us. If you need to exchange it for the same item, send us an email at mary@willowtreedistilling.co.uk so that we can arrange a refund or replacement.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £80, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Changes in Terms

We reserve the right to adjust these terms at any time without prior notice. Any adjustments to these terms will be deemed to be effective from the date and time of posting on the Willow Tree Distilling website.